From opening an account to withdrawals, betting rules, and technical issues — h888's Help Center has everything you need, clearly explained.
Reach the h888 support team however works best for you
The fastest way to get help. Chat in Bengali and get a resolution within minutes.
Chat NowSend an email for detailed issues. Expect a thorough reply within 24 hours.
support@h888.lifeJoin h888's official Telegram channel. Updates and support, all in one place.
Response in 5 minutesAnswers to the most common questions are all in our FAQ page. Get solutions right away.
View FAQsGet help from the right section based on the type of issue you're facing
Creating a new account, resetting your password, KYC verification, and updating your profile.
How to deposit and withdraw via Mobile Pay, Nagad, Rocket, and bank transfer.
How to place bets, understanding odds, cash out, and betting markets explained.
Rules for playing slots, live casino, card games, and virtual sports.
Details on welcome bonuses, free bets, reload offers, and the VIP program.
Download and install the Android & iOS app, plus troubleshooting for technical issues.
Two-factor authentication, account locks, identity verification, and security tips.
Information on betting limits, self-exclusion, and problem gambling prevention.
H888's terms of use, privacy policy, and betting rules.
Running into issues on an online platform is normal. Sometimes a deposit doesn't go through, the app freezes, or a bonus doesn't get credited properly. What you need in those moments is fast, accurate help — and that's exactly what the h888 Help Center is here to provide.
Our entire support system is built with Bangladeshi users in mind — everything is in Bengali. You won't need to explain your issue in complicated English. Our support agents understand you the way you speak and will sort it out for you.
Live chat is our most popular support channel. Day or night, an agent typically connects within two minutes of starting a chat. Most issues are resolved in a single session.
For more complex issues — like a stuck bank transfer or a KYC verification problem — email us at support@h888.life. Email makes it easy to explain things in detail and attach screenshots or documents.
Join h888's official Telegram channel to get daily updates, new promotions, and maintenance notices ahead of time. When there's a system issue, h888 often announces it on Telegram first so users can be prepared.
The most common payment issues are: a Mobile Pay deposit going through but the balance not being credited, or a withdrawal being submitted but the funds not arriving. Most of these are caused by technical delays and usually resolve within an hour. If not, contact Live Chat with your transaction ID and the team will check it manually.
A locked account is another common issue. Entering the wrong password too many times will temporarily lock your account. Use the password reset option or contact the support team. Once your identity is verified, your account will be back up in minutes.
A tip for new users — complete your KYC verification as soon as possible after registering. Just upload your National ID and a selfie. This way, you won't run into any issues when making withdrawals later on.
When describing your issue on Live Chat, include your username, transaction ID, and the time the problem occurred — this helps the team resolve it much faster.
Use the password reset link. If that doesn't work, contact support with your username and registered phone number.
Take a screenshot of your Mobile Pay statement, then send the transaction ID to Live Chat. Resolved in 30 minutes.
Check whether your KYC verification is complete. If not, complete it first.
Clear your cache or uninstall the app and reinstall the latest version. If the problem persists, contact support.
Check whether the bonus conditions have been met. If not, provide your account details to the support team.
H888 will never ask for your password or OTP by phone or email. Never share this information with anyone.
Start from as little as ৳500 — balance added within minutes
Log in with your username and password.
Click the wallet icon and select the deposit option.
Select Mobile Pay as your payment method and enter the amount.
A payment request will appear in your Mobile Pay app. Confirm it with your PIN.
After a successful payment, your balance is credited to your h888 wallet instantly.
Withdraw your winnings to Mobile Pay in just a few minutes
Go to the Wallet section in the h888 app and tap the "Withdrawal" button.
Choose Mobile Pay, Nagad, or bank transfer — select your preferred method and enter the amount.
An OTP will be sent to your registered number. Use it to confirm the withdrawal.
Withdrawals to Mobile Pay are typically processed within 15 minutes to 2 hours.
Once your withdrawal is processed, you'll be notified via the app and SMS.
The questions h888 users ask most about support